frequently asked questions


Here are a collection of the most asked questions we get.

My app has crashed, what do I do?

Exit the DuoSwim app by swiping the application away and tapping on the app icon to reboot the app. If this doesn't solve your problem, try deleting the app (don't worry all your data is saved to your account) and re-install.

How do I send a workout to my Apple Watch?

If your Apple Watch is paired you your iphone you simply just tab on Start then Send to Watch. Make sure the Apple Watch app is open before trying to send to workout.

How do I cancel my subscription?

You can manage your subscription through your Apple ID. Go to settings on your iphone, tab on your profile then select Subscriptions.

How do I contact DuoSwim?

You can email us at We will get back to you within 48 hours.