Privacy Policy

1. Introduction

This Privacy Policy explains what information we collect, how we use it, and how we keep it secure when you use the DuoSwim website, app, and related services. By using DuoSwim, you agree to this Privacy Policy.

2. Information we collect

We may collect the following categories of data:

• • Account information (name, email address, login credentials)
• • Profile data (date of birth, gender, nationality, training preferences, swim goals)
• • Performance and training data (workouts, pace settings, pool length, progress metrics)
• • Optional health-related data you choose to provide
• • Device and technical data (IP address, device type, OS, app version, log data)
• • Communication data (support messages, feedback, and form submissions)

Some services may require sensitive data to deliver personalised training features.

3. How we collect data

We collect information when you:

• • Create an account or use the app onboarding flow
• • Use training plans, workouts, and app features
• • Subscribe or complete billing actions
• • Contact support or submit feedback
• • Interact with our website and product analytics tools

4. How we use your data

• • Provide, operate, and improve DuoSwim services
• • Personalise training plans, workouts, and recommendations
• • Process subscriptions, payments, and account management
• • Maintain service security, fraud prevention, and abuse monitoring
• • Provide support and service communications
• • Analyze product usage to improve performance and experience

5. Firebase and Google services

DuoSwim uses Firebase and related Google Cloud services for authentication, storage, analytics, and service infrastructure. These services are subject to Google’s applicable data processing and security terms, including Firebase and Google Cloud platform terms.

6. Location-based services

If you enable location features, DuoSwim and selected partners may process approximate or precise location data (for example GPS, Bluetooth, IP-based location, Wi-Fi, or cell tower signals) to provide and improve location-based functionality.

You can control location permissions through your device settings.

7. Log data and diagnostics

In case of app errors or service issues, we may collect log data through first-party and third-party services. This may include IP address, device identifiers, OS version, app configuration, timestamp, and error details.

8. Cookies and similar technologies

DuoSwim may use cookies and similar technologies for site functionality, analytics, and service improvement. Third-party SDKs and libraries may also use similar identifiers.

9. Service providers and third parties

We may share data with trusted service providers only as needed to operate DuoSwim (for example cloud hosting, analytics, messaging, and payment services). These providers are required to process data only for authorized purposes.

10. Data security

We use commercially reasonable technical and organizational measures to protect your information. However, no internet transmission or electronic storage method is 100% secure.

11. Links to third-party websites

DuoSwim may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of those external services.

12. Children’s privacy

DuoSwim is not directed to children under 16. We do not knowingly collect personal data from children under 16. If such data is identified, we will delete it.

13. Refunds and subscription purchases

For purchases through Apple App Store or Google Play, refund requests are handled by the relevant app store policies and tools. For website purchases, contact support.

For website purchases, refund requests generally must be made within 7 days of purchase.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page.

15. Contact us

If you have questions about this Privacy Policy, contact DuoSwim support at support@duoswim.com.